Our products are not machine-made but manufactured by hand with great care and loving attention. This, however, may cause deviations and minor inaccuracies.
Terms and Conditions
Conclusion of Contract
The contract becomes effective as soon as we accept your offer submitted when ordering with our personal sales confirmation by email. The sales confirmation includes all essential information of your order. In case of unavailability of offered goods, we reserve the right to not fulfill your order. In such a case, we will inform you immediately via email about the unavailability of the respective good.
Before placing an order, kindly note our terms and conditions as well as our revocation policies (see below on this page) as they are part of the contract.
The buyer undertakes to instantly check the goods upon arrival for obvious defects. Should any obvious defects be determined, these must be communicated immediately to us in writing. If the buyer fails to inform us, (s)he cannot longer assert warranty claims against us about these defects.
We are not to be held liable for damage and consequential damage as a result of application errors by the user. This also applies to cases of natural wear and soiling. The exercise of the right of withdrawal by the user remains unaffected thereby.
In case of a deficiency, we are entitled to redeliver or correct the respective goods. If the subsequent correction conclusively fails or the replaced goods are defective as well, the buyer may return the goods and be refunded completely (revocation) or demand a reduction of the purchase price.
Instructions for Revocation
Right of Revocation
You may revoke your contractual declaration within one month without statement of reasons in writing (by letter or email) or by returning the item. Specially manufactured items are excluded from exchange and return.
This period commences upon receipt of this notification in writing, however not before receipt of the goods by the recipient (in case of recurring delivery of similar goods not prior to the receipt of the first partial delivery) and in the case of services not prior to us fulfilling our information obligation pursuant to §312c par. 2 BGB in conjunction with §1 par. 1, 2 and 4 BGB-InfoVO.
In order to meet the revocation term it is sufficient to send off the revocation or dispatch the product in time. The revocation shall be directed at:
Christiane Jordan & Antje Rudolph GbR, Madame Jordan, Pappelallee 44, 10437 Berlin or info(at)madamejordan.de
Consequences of Revocation
In the event of an effective revocation, the received benefits by either party or any profits derived thereof shall be returned. Should you be unable to return to us the goods received or benefits derived (e.g. benefits of use) wholly or partly, or only in a deteriorated condition, you shall to this extent provide compensation accordingly. This shall not apply if the deterioration of the goods was brought about by their examination – such as would have been possible for you in a retail shop. Moreover, you may avoid the obligation to compensate for deterioration caused by the intended use of the goods by not using the goods like your own property and by refraining from everything that may affect their value. (Should the returned good bear any traces of use, we reserve the right to charge an appropriate fee for using it or for returning it incomplete.)
Goods that may be dispatched as a parcel are to be sent back at our risk. You have to bear the standard return shipping charges if the goods delivered correspond to those ordered and if the price of the returned goods does not exceed an amount of 40 Euros or in case of a higher price of the goods if you have not yet rendered consideration or any partial payment as agreed upon by contract at the time of revocation. Otherwise, returning the goods is free of charge for you. Goods that cannot be shipped as a parcel will be picked up at your premises. The returned goods need to be unused (unwashed!) and in their original condition. Obligations to reimburse payments must be met within 30 days. For you, the period begins upon dispatch of your statement of revocation or the goods, for us, upon reception thereof.
In the event of a service (e.g. goods manufactured according to customer specifications), your right of revocation will expire prematurely if, with your explicit agreement, we already began providing a service to you before the end of the revocation period.
The following rates apply for shipping with insurance and a weigth of max. 2kg:
outside of Europe 19,90€
For more items we will contact you and edit the shipping costs.
In-stock items are shipped insured within 3 business days. For manufacturing new goods, we need approx. 10 business days.